Contact
Talk to a real engineer.
No call center, no chatbot, no "please escalate to tier 2". Pick the channel below and someone who can actually help your situation will reply.
Existing customer? Open a ticket
The fastest path to a real engineer. Tickets attach to your account, your services, and your billing — no need to verify identity over email.
Typical first reply: under 1 hour during 09:00–22:00 UTC
Support
Existing customers without dashboard access, or follow-up on a previous ticket. Include your order number or email for faster lookup.
Typical first reply: 1–4 hours
Sales & custom orders
Volume orders, multi-location deployments, custom dedicated specs, longer-term contracts, partner / reseller inquiries.
Typical first reply: same business day
Abuse & security
Reports of network abuse originating from our IP space, vulnerability disclosures (responsible disclosure honored), DMCA notices.
Triaged within 24 hours, urgent issues sooner
What to expect
Business hours: 09:00–22:00 UTC, seven days a week. Most tickets get a first reply in under an hour during this window.
Outside hours: Critical infrastructure issues (server unreachable, datacenter outage, billing dispute) get paged. Non-critical questions wait until the next morning.
Languages: English primarily. We can handle Urdu, Arabic, and basic conversational French if you prefer — note your preference in the ticket.
Escalation:Stuck on a ticket for too long? Reply with the word "escalate" and an engineer reviews immediately. No bureaucracy.
Postal address
VPSoto · A Xecutors Ltd brand86 North Street, Office 23
The Tube Business Centre
Manchester M8 8RA
United Kingdom
Postal mail isn't monitored daily. Use email or a dashboard ticket for anything time-sensitive.
Pre-sales question?
We'd rather lose a sale to honest information than win it on a misleading promise. Tell us what you're building — we'll point you at the right setup, even if that ends up being a different host.